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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
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  • Understand your liquor licence
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  • Education and training
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  • Understand your liquor licence
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  • Public holiday trading
  • Forums and accords
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  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Gaming industry employee frequently asked questions (FAQs)

FAQs about the responsibilities and conditions of a gaming industry employee.

How do I know if my licence is current?

A gaming industry employee's licence is valid for 10 years from the date of issue, unless it is has been cancelled or surrendered. The expiry date is printed on the front of your licence.

Your employer will want to see your licence before you commence work in a gaming venue. Gaming venue operators have access to an online service that allows them to check if your licence is current.

How do I renew my existing gaming industry's employee licence?

It is a gaming industry employee’s (GIE) responsibility to renew their licence within 2 months of expiry, the date of which is listed on the front of your licence.

GIE applicants are reminded to notify the VCGLR if their contact details (including address and email) have changed to ensure any notifications relating to their licence are received. You can renew your existing gaming industry employee’s licence by completing the online application form

What if I don't renew my licence on time?

If you do not apply to renew your licence before it expires, you won't be able to renew that licence and won't be able to perform the duties of a gaming industry employee.

If you still require a licence to perform the duties of a gaming industry employee, you'll need to make a new application as if you were applying for the first time.

How long does it take for my new licence to be issued?

The time required to assess your application and issue a licence varies with each application. Ideally, if there is no follow up required, the licence may be issued within two to three weeks.

However, your application could be delayed if you do not provide sufficient information or the VCGLR requires further investigation. In this situation, VCGLR staff wont be able to guarantee when your licence will be issued. If there's follow up required, you'll receive a letter with details and what action is required.

You'll be advised in writing of the VCGLR's decision on your application as soon as it occurs.

I applied to renew my licence, but I haven't received the new one. Can I continue to work or do I have to wait until the new licence is issued?

Provided your application to renew your licence was submitted before your licence expired, you may continue to work as a gaming industry employee until the new licence is issued.

How much does a gaming industry employee's licence cost?

See Application fees and timing for the current application fee for a gaming industry employee's licence.

If my application to renew my licence is refused, will my application fee be refunded?

No, your fee won't be refunded if your application is refused. This is because the fee you have paid is an administrative cost.

What do I need to do after I complete the online application?

Once you complete your online application, you're required to print and sign the submission document. You then need to send it to the VCGLR with your:

Alternatively, you can submit these documents to the VCGLR in person.

Can the VCGLR release information about me or my application to another person?

Information that can be released about you without your consent is whether you hold a current licence and the details of any disciplinary action the VCGLR has taken against you.

Unless you have provided written authorisation, no other information about you or your application will be released to any other person other than persons permitted under gambling legislation.

How do I update my address with the VCGLR?

If you have changed address, you can update your personal details online through the Self Service Portal.

Alternatively, you can send your updated details by submitting and enquiry via our contact us page.  

How do I log in to the Self Service Portal?

If you have already provided your email address to the VCGLR, yo'll be able to log in to the Self Service Portal by following the instructions below:

  • Go to the Self Service Portal
  • Enter your user ID, which is your licence number followed by '/GIE'. Example: G1234123/GIE
  • Enter your password or if you have forgotten it, select 'forgot my password' to reset it. A new password will be sent to you at the email address you have registered with the VCGLR.

If you have not previously provided your email address to the VCGLR or you have a new email address, please contact us.

If my licence is misplaced, lost or destroyed, can I replace it?

If you have misplaced, lost or destroyed your licence, you can request a replacement by sending to the VCGLR:

  • a statutory declaration listing the details of how your licence was lost, misplaced or destroyed
  • the correct fee for replacement of a licence (refer to Fees and fines for the current fee)
  • if your licence was issued more than five years ago, two current colour passport size photos with your name clearly printed on the back.

Once you provide this information and the correct fee, a replacement licence will be sent to your residential address within one week

Can I use my gaming industry employee's licence to work in another state or territory?

If you want to use your Victorian gaming industry employee's licence to work in another state or territory, you should contact them to check whether your licence meets their requirements.

Can I use a gaming licence issued in another state or territory to work in Victoria?

If you hold the equivalent of a Victorian gaming industry employee's licence and/or a casino special employee's licence in any other Australian jurisdiction, you are eligible to work in Victoria. In these circumstances, you must complete a registration form and submit it to the VCGLR.

For a copy of the form, submit an enquiry via the contact us page.

What happens if I am found guilty of an offence after I have been issued a licence?

You are required to notify the VCGLR within 14 days. You can provide this by contacting us or via:

  • Mail - GPO Box 1988, Melbourne VIC 3001
  • Fax - (03) 9098 5036
What happens if I am declared bankrupt?

You must advise the VCGLR within 14 days of being declared bankrupt or the commencement of bankruptcy proceedings or a debt agreement. Failure to provide this notification could result in disciplinary action being taken against you.

The VCGLR will assess the cause and circumstances of your bankruptcy before deciding if there is ground for disciplinary action against you. A ground for disciplinary action under gambling legislation includes "that the licensee has become an insolvent under administration".

You will be advised in writing if the VCGLR decides to take disciplinary action against you. You will be given an opportunity to provide further information as to why you feel disciplinary action should not be taken within 28 days of receiving the letter.

How do I apply for a National Police Certificate and why do I need one?

The VCGLR must ensure that all persons working as a gaming industry employee meet appropriate probity standards, are of good character and are suitable to work in the gaming industry. See National Police Certificate.

Can I use the National Police Certificate that I have for another reason or job?

If you already have a National Police Certificate for another reason or employment, it'll only be accepted if it was for a casino or gaming application. It must also be no more than three months old.

What happens to my fingerprints once I stop working in the gaming industry?

If you stop working in the gaming industry, you have the option of surrendering or keeping your licence.

If you were fingerprinted when applying for your gaming industry employee's licence (before 4 December 2014, when the requirement for finger and palm printing was removed), the VCGLR will destroy your fingerprints, when:

  • you surrender your licence because you no longer intend to work in the gaming industry
  • your licence is cancelled by the VCGLR
  • your licence expires and is not renewed (10 years from the date of issue).

If you keep your licence, your fingerprints will not be destroyed while it is still valid.

What offences should I disclose in my application?

You must disclose:

  • all convictions and spent convictions
  • findings of guilt
  • suspended sentences
  • bonds and other court orders, and
  • provide details of all outstanding charges.

Your National Police Certificate should provide details of all the above. However, your National Police Certificate may not include details of all offences, in particular if you were placed on a diversion program and/or if no offence has occurred in the last 10 years.

Details of any offence (excluding Children's Court matters over 10 years old and non-custodial traffic matters) not included in your personal National Police Certificate must be disclosed in your application for a gaming industry employee's licence. Note: Non-custodial traffic matters are those for which a penalty other than a prison sentence or community based order was given.

Providing false or misleading information (or failure to provide required information) may result in refusal of an application, or cancellation or suspension of any licence. It may also lead to prosecution.

If I have been found guilty of an offence, will that stop me from obtaining a licence?

Committing an offence does not necessarily mean you won't be approved for a licence. The VCGLR will take into account:

  • the nature of the offence
  • number of offences
  • result of the court hearing, and
  • the time elapsed since the offence was committed.

Section 9A.1.5 of the Gambling Regulation Act 2003 sets out the criteria that must be assessed by the VCGLR before an application for a licence is determined.

It's vital that all offences, not just those on National Police Certificates, are disclosed. Failure to disclose this information may affect your suitability to hold a licence, even if the offence might not preclude you from being approved.

Each application is considered on its merits. No indication can be given whether a licence will be granted until the VCGLR has assessed and determined the application.

I have lived overseas for the last 10 years - do I need to provide a credit report and police clearance from the country I lived in?

In the last 10 years, if you have lived outside Australia for 12 months or more, you may need to provide a police clearance and a credit report from that country.

Apply for a gaming industry employee licence

Page last modified 
14 February 2017
Highlights
A gaming industry employee licence is valid for 10 years from the date of issue.