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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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Self-exclusion program

Information about the self-exclusion program, including frequently asked questions.

A key benchmark for a self-exclusion program is that the approved program adopted by the venue operator should be:

  • easy for customers to understand and available in other languages
  • publicised in a clear manner
  • protects the privacy and dignity of the customers, and
  • demonstrates links with a problem gambling service.

To meet this benchmark, the venue operator must:

  • have a brochure that is readily available to customers and that provides contact details for information about the self-exclusion program
  • include information about self-exclusion when providing a person with general information about gaming at the venue
  • ensure that a staff member is available whenever gaming occurs to provide customers with information about self-exclusion
  • not send promotional material about gambling to a person that is listed as self-excluded under the approved self-exclusion program
  • remove self-excluded people from any customer loyalty programs in operation and
  • not permit self-excluded persons to join a customer loyalty scheme.

Meaning of self-exclusion program

A self-exclusion program enables:

  • a person to voluntarily exclude themselves from a gaming machine area
  • the venue operator to prohibit such a person from that area.

Process for self-exclusion

The venue operator must outline the process for self-exclusion in their self-exclusion program. An interview is organised for the person to sign up.

Self-Exclusion Deed

At the end of the interview, the person must sign a Self-Exclusion Deed. The person sets the self-exclusion period, which must be at least six months and can be up to two years.

By signing a Self-Exclusion Deed, the person agrees to being prohibited from specific gambling venues. This means that the person is effectively banning themselves from the gaming room at the specified clubs or hotels.

The person can add venues to the list that they wish to be excluded from at any time by contacting the self-exclusion program administrator. They can also extend the term of the deed or renew the deed.

The person may revoke the deed earlier than the nominated time based on the conditions outlined in the approved self-exclusion program. This would usually require that the person produce written evidence that they have received counselling from a problem gambling support service.

For further details, contact the program administrator at the gaming venue.

Once a person registers with a self-exclusion program

The Self-Exclusion Deed authorises the management of the venues that the person has nominated to take any reasonable steps to ensure that the self-excluded person does not enter the gaming rooms at a venue.

Gaming industry employees must have access to a secure and up-to-date database of photographs of self-excluded persons. They must regularly check so they can recognise those individuals if they attempt to enter the venue's gaming room.

A person that is registered with an approved self-exclusion program can obtain:

  • information on professional support services
  • assistance from the program administrator to maintain their resolutions about moving on from problem gambling
  • advice on financial counselling, and in some instances
  • an immediate referral from Gambler's Help and other community health organisations.

Annual review of Codes and self-exclusion programs

Commercial licence holders and venue operators are required to undertake an annual review of their Responsible Gambling Code of Conduct (Code) and, where applicable, their self-exclusion program.

Frequently Asked Questions

Who is required to have an approved Responsible Gambling Code of Conduct (Code) and Self-exclusion program (SEP)?

The Gambling Regulation Act 2003 makes it compulsory for certain organisations holding gambling industry licences to have a Responsible Gambling Code of Conduct (Code) and, in the case of gaming venue operators, a Self-exclusion Program (SEP) in place.

The requirement to have a Code applies to all:

  • gaming venue operators
  • bingo centre operators
  • commercial raffle organisers
  • registered bookmakers
  • the casino operator
  • the Keno licence holder
  • the wagering and betting licence holder
  • the two public lottery licence holders.

It does not apply to bingo or raffles which are run solely by declared community and charitable organisations or to trade promotion lotteries.

Gaming venue operators must also have an approved SEP in place.

Why were Responsible Gambling Codes of Conduct and Self-exclusion programs introduced?

Codes and SEPs were introduced to enhance the social responsibility of Victoria's gambling industry.

Minimising the harm of problem gambling is not only the responsibility of the Government, but also that of the gambling industry.

Codes and SEPs ensure that the gambling environments provided by the industry foster responsible gambling and maintain a strong level of customer care for consumers.

What is the purpose of the annual review?

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is required to provide an annual report to the Minister on the operation and effectiveness of Codes and SEPs by 30 September each year.

The information provided in the annual reviews substantially informs the VCGLR's report to the Minister.

The report of Codes includes information on the effectiveness of Codes, the level of compliance and whether any disciplinary action was taken because of repeated breaches of the Code.

The report of SEPs includes whether any disciplinary action was taken against a venue operator because of repeated breaches of the venue operator's Self-exclusion Program.

What are holders of Responsible Gambling Codes of Conduct and Self-exclusion programs required to do?

Gaming venue operators are required to undertake a review of their Code and SEP.

Code and SEP administrators are able to assist gaming venue operators complete their reviews.

See the list of approved Code administrators.

Commercial licence operators are required to undertake a review of their Code.

Is there a list of self-exclusion programs that can be adopted?

The VCGLR has approved two self-exclusion programs, which can be adopted by venue operators.

Self-exclusion name Self-exclusion number Date effective
Australian Hotels Association (PDF, 81KB) 1 - View list of venues that have adopted 31 March 2009
Clubs Victoria (PDF, 58KB) 2 - View list of venues that have adopted 25 May 2010

View list of venues that have adopted self-exclusion programs 1 and 2.

Self-exclusion program archives

This section provides a public historical record of self-exclusion programs that have previously been approved by the VCGLR.

Please note that previous self-exclusion programs may contain out-of-date information.

Self exclusion program Self exclusion number Archived date
Clubs Victoria (PDF, 63KB) 2 28 April 2009
Can the VCGLR provide any assistance?

The VCGLR has a number of responsible gambling fact sheets available on its website. In 2015, the VCGLR updated the industry review guidelines for Responsible Gambling Codes of Conduct:

Gambling fact sheet - Industry review guidelines for Responsible Gambling Code of Conduct (PDF, 212KB)
Gambling fact sheet - Industry review guidelines for Self-exclusion program (PDF, 373KB).

When is my review due?

Reviews are due to the policy team of the VCGLR by 31 July. Reasonable extensions may be requested. Please contact the VCGLR for further information.

Read about your obligations as a gaming venue operator

Page last modified 
17 February 2017