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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
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Case studies

This page includes case studies demonstrating industry best practice across gaming and liquor. 

With more than 23,000 licensees across Victoria, there is comfort in knowing that you are not alone. These case studies are based on real scenarios to demonstrate industry best-practice, challenges, solutions and how licensees, along with the VCGLR, are ensuring Victorians and visitors enjoy safe and responsible gaming and liquor environments. 

If you have a case study with learnings that you would like to share with industry and other stakeholders, please email your contact name and number to education@vcglr.vic.gov.au

Smart phone app for students and venues

The manager of an iconic inner city venue spoke to the Victorian Commission for Gambling and Liquor Regulation and said the secret to managing patrons during Orientation Week (O-Week) is to “think like an 18-year-old”.

“We have introduced our own app which allows student discounts but also lets us monitor how much students are drinking and how often. This means staff can stop serving alcohol if necessary to ensure everyone stays safe. Last year we also limited happy hour times so that we did not encourage rapid drinking”.

If your venue has not developed a smart phone app, do not fret. Here are what other venues are doing to ensure O-Week is a fun, safe and enjoyable event for all:

  • Take bookings in advance and have a register of times and patron numbers and employ enough staff to cater for large numbers;
  • Do not accept any bookings that put your venues past the third stop on an organised pub crawl;
  • Brief staff before each O-Week event and ensure they check ID’s and know when and how to refuse service to intoxicated patrons;
  • Meet with the party/event organiser on arrival and ensure all students have correct ID;
  • Ensure management and staff, or a dedicated RSA officer scours your venue to check for intoxicated patrons and watch out for drinking games;
  • Have mid-strength beer specials and encourage groups to include food in their event;
  • Arrange appropriate help if someone needs attention;
  • Have free water stations clearly signed and set up around your venue.

Smart phone app for students and venues 

No room for complacency when hosting events

As the venue manager of a Melbourne pub puts it, “It’s important to ensure we do not become complacent when hosting events”.

A new year heralds some big functions and by now, many venue managers will be preparing for Orientation Week (O-Week) events between February and March.

“We have learnt that attention to detail is essential to accommodate large student groups. Make it clear to them that whilst you are happy to have them, they do need to respect the venue.”

Whether you anticipate large numbers for O-Week events or other functions, here are some tips from other venue operators about their pre-planning strategies:

  • Roster accordingly to enable managers to supervise and ensure crowds are managed and looked after;
  • If security is required insist on highly skilled staff and educate them on your expectations of them when working at your venue, your venue’s culture and your patrons;
  • Open various serving locations to spread patrons throughout the venue;
  • Provide water stations around venue and clearly mark the area with ‘Free water’ signs
  • Where bad behaviour is experienced, respond quickly and decisively;
  • If you are part of a pub crawl, limit your numbers, allocate attendance times and only accept being within the first three venues on the route. 

No room for complacency 

Page last modified 
5 February 2019