CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
Refine your search options
I want to
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
How can we help?
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
Refine your search options

Contact us

Common questions people need help with
  • Licensing

  • Training

  • Proof of age

  • Legal rights and responsibilities

  • Complaints

  • Submit an enquiry

  • Website feedback

  • Back
  • Liquor
  • Gambling
  • Back
  • Responsible Service of Alcohol (RSA)
  • New entrant training for licensees
  • Responsible Service of Gaming (RSG)
  • Back
  • Making an application
  • I need an application form
  • Back
  • Minors
  • Refuse entry
  • Alcohol promotion
  • Back
  • Complaint about a licensed premises
  • Complaint about a gaming venue or gambling product
  • Complaint about the VCGLR
  • Back

    Submit an enquiry

    For all general enquiries that don't fall under the common questions, fill out and submit the contact us form below.

  • Back
  • Information on the website
  • General feedback on the website
  • Back
  • Do I need a licence?
  • What licence do I need?
  • I want to vary or transfer an existing licence or permit.
  • What are the conditions and obligations of my licence?
  • What signage to I need to display?
  • Other
  • Back
  • Apply to become a venue operator
  • Apply to run bingo
  • Running a raffle
  • Lucky envelopes
  • Community or charitable organisations
  • Other
  • Back
  • Complete a refresher course
  • I don't know my certificate number
  • RSA Register
  • Common RSA questions
  • Other
  • Back
  • Do I need to complete this?
  • Where do I complete this?
  • What is this course?
  • Other
  • Back
  • Where do I complete this?
  • Who needs to complete this?
  • What does this training involve?
  • Other
  • Back
  • How do I apply / where do I apply?
  • What ID do I need?
  • How much does it cost?
  • How long will it take to receive the card?
  • Can I change my address?
  • Other
  • Back
  • I'd like a form posted to me
  • I'd like to collect a form from an agency
  • Other
  • Back
  • Minors working on a licensed premises
  • Minors attending a licensed premises
  • Minors drinking on a licensed premises
  • Consumption by minors in a private home
  • Events with minors attending
  • Other
  • Back
  • Common law / right to refuse entry
  • Barring from premises
  • Banning from premises
  • Back
  • Guidelines for alcohol promotion
  • Unacceptable practice
  • Banned promotions
  • Other
  • Back
  • Noise amenity complaint
  • Minors (underage patrons)
  • Refused entry
  • Responsible service of alcohol
  • Advertising and promotions
  • Other
  • Back
  • Gaming and wagering
  • Trade promotion lotteries (Competitions)
  • Raffles, lotteries and bingo
  • Responsible gambling
  • Other
  • Back
  • Staff conduct
  • Outcome of an application
  • Policies or procedures
  • Other
  • Back
  • I can't find what I'm looking for
  • It's too hard to read / understand
  • A page lacks / is missing information
  • The information is outdated
  • I couldn't find your contact details
  • Other
  • Back
  • It doesn't display properly on my mobile
  • The website loads slowly
  • Suggestions for improvement
  • Other
  • Back

    Do I need a liquor licence?

    Licence types
    Any person or organisation that intends to sell or offer liquor for sale in Victoria must apply for a licence. The type of licence required will depend on the type of applicant and how they wish to supply the liquor. Refer to the table on the webpage What liquor licence do I need? This will help guide you to the most appropriate licence application process.

    Can I be exempt from holding a liquor licence?
    Where the supply of liquor is only a small part of your products and services offered, you may not require a liquor licence. Exemptions apply to some businesses such as bed and breakfasts, hairdressers, florists, gift makers, butchers, hospitals, residential care services, retirement villages and cruise ships. To be exempt from holding a liquor licence, you need to meet specific criteria and fulfil all the conditions for your business type on an ongoing basis. To find out the specific criteria for these businesses, see Minor business exemption.

  • Back

    What type of liquor licence do I need?

    Factors to consider when selecting your licence

    • What is the time period?
    • Where is the alcohol to be consumed?
    • What are councils requirements on land use?
    • What is your business model?

    Select your licence
    Refer to the table on the webpage What liquor licence do I need? This will help guide you to the most appropriate licence application process.

    Note: The VCGLR can assist by answering questions you may have about the licence categories, however we cannot provide legal or business advice.

  • Back

    How can I transfer or change my liquor licence or permit?

    If you need to make a change to your existing liquor licence, you can:

    • Vary licence details. Do you need to change the details or conditions on your existing licence?
    • Transfer an existing licence or permit.
    • Add or register. Do you need to add a partner or a new director? Are you required to register an owner or mortgagee on your licence?
    • Apply for approval. Do you want to apply for approval to amalgamate your licence? Or apply for an exemption or to sublet the right to supply liquor on your premises?
    • Remove or end. Do you need remove a partner or associated party on your licence? Or surrender your licence?

    The processes to change/amend your licence are found in the table on the Vary/surrender licence page.

  • Back

    Printing requirements What signage do I need to display?
    Licensees are required to display certain signage (also referred to as posters).
    The maximum penalty for non-display of signs exceeds $738.

    Signs are useful for notifying staff and patrons of their legal requirements and the fines for breaking liquor laws. There are also optional signs available, such as free water and barring orders.

    Printing requirements
    Posters must be:

    • printed in the original form as downloaded from the VCGLR website. No modification to the form or content of the posters is permitted.
    • printed in colour on A4 (210 x 297mm) paper.
    • printed at a sufficient quality to ensure that the key number at the bottom left is clearly legible by VCGLR inspectors.
    • displayed so that the information contained in them is clearly visible to the public.

    Note: Posters relating to minors were updated in October 2014. Please replace your existing posters with the ones available on the website.

    Download and print your liquor signage to display at your licensed premises.

  • Back

    Other

    For all other liquor licensing enquiries, please complete the contact us form below and submit.

  • Back

    How do I become a venue operator?

    A venue operator licence enables an entity to operate gaming machines in Victoria. Venue operator licences are granted a licence for up to 10 years, and they must apply to renew approval before the expiry date to continue their licence.

    Process:

    1. Apply for a licence: A company or club that wants to apply for a new venue operator's licence or to renew a current licence, with approved premises needs to complete the Venue operator's licence (new or renewal) with gaming premises online form.
    2. Appoint a nominee: Venue operators must nominate, in respect of each approved venue, a nominee. The nominee must be approved by the VCGLR and be responsible for the on behalf of the venue operator.

    To apply, see Application process and requirements.

  • Back

    How do I apply to run bingo?


    To conduct bingo, you need to:

    1. Be declared as a community or charitable organisation to conduct bingo
    2. Appoint a nominee - the nominee is responsible that the activity is conducted in compliance with gaming laws, rules of the game and permit conditions.
    3. Obtain authorisation if running bingo for profit - If your organisation is already declared, an additional 'Notification of intention to conduct bingo sessions' must be lodged with the VCGLR.

    To apply, see Application process and requirements.

  • Back

    How do I apply to run a raffle?

    Community and charitable gaming raffle

    An organisation hosting a raffle must be registered as a community or charitable organisation. To be declared as a community or charitable organisation, see Application process and requirements - community and charitable gaming.

    Once declared, a community or charitable organisation is able to run a raffle with a prize value of $5000 or less, following the guidance available here.

    For raffles with a prize that exceeds $5000, the organisation will need to apply for a minor gaming permit. See 'Apply for a minor gaming permit' on the Application process and requirements page.

    Commercial raffle

    If you intend to conduct a raffle, in whole or in part on behalf of a declared or charitable organisation on a commercial basis, you need to hold a commercial raffle organiser's licence.

    To apply, see Application process and requirements for commercial raffle.

    If you have any questions about the Commercial raffle organiser licence, see Raffle frequently asked questions.

    Recommendation: before completing your application, you can fill out the contact us form below, providing as much detail of how you intend to run your commercial raffle.

  • Back

    How do I apply to run lucky envelopes?

    Lucky envelopes are a form of pre-determined lottery. They are also known as 'bingo tickets', 'pull-tabs' or 'break opens'.

    Tickets may be sold in various ways such as:

    • by hand
    • at a bar
    • through a ticket-dispensing machine.

    Other types of lucky envelopes include:

    • Electronic lucky envelope machines: after inserting money, a number will display on the screen and the machine will print out a ticket. If the ticket number matches the number on the prize list on the machine screen, that ticket is a winner.
    • Punchboard: a hole to be pushed into the punchboard to get a ticket with a number on it, then if the number matches the one shown on the prize list of the punchboard, that ticket is a winner.

    For more information, and how to apply, see Lucky envelopes.

  • Back

    How do I run gaming activities as a community or chartible organisation?

    To be declared as a community or charitable organisation, the organisation must be conducted in good faith for:

    • a philanthropic or benevolent purpose
    • the purpose of a sporting or recreational club
    • the purpose of a political party.

    If you wish to run raffles, lucky envelopes or organise fundraising events, you will need to be declared as a community or charitable organisation.

    Commercial raffle organisers and bingo centre operators must be licensed to conduct these activities on behalf of community or charitable organisations.

    To run gaming activities as a community or charitable organisation

    You will need to:

    1. Register as a community or charitable organisation
    2. Appoint a nominee
    3. Apply for a minor gaming permit (to conduct: raffles where the total prize value exceeds $5,000, lucky envelopes and fundraising events such as casino nights.)

    To apply, see Application process and requirements.

  • Back

    Other

    For all other gambling licensing enquiries, please complete the contact us form below and submit.

  • Back

    How do I complete my RSA refresher?

    The RSA online refresher course is a quick, easy and convenient way to keep your skills up-to-date while also meeting any mandatory RSA training requirements.

    Who needs to complete the refresher course?

    • Are you a licensee or staff selling, offering or serving liquor for general, on-premises, packaged liquor and late night licences? If so you must complete the approved RSA online refresher course every three years.
    • Is RSA training is listed as licence condition? If so, licensees and staff must also complete the RSA online refresher course.

    Once completed, you'll need to attach the online refresher certificate of completion to your original RSA certificate. You are not able to re-print your original RSA certificate from the online refresher database.

    Take the RSA online refresher course here.

  • Back

    How can I get my RSA certificate number?

    Your certificate number is printed in the top right corner of your Victorian Responsible Service of Alcohol (RSA) certificate. The format is 'ABC0123456'.

    Persons applying for interstate Responsible Service of Alcohol recognition will be sent a certificate number via email once their bridging request is approved.

    How do I get a reprint?

    If you require a reprint, or your certificate number, fill out our contact us form below. We will supply you with a certificate reprint for $16.50 or we will provide you with a certificate number to allow you to complete the refresher course.

    I have lost my original RSA certificate, can I still do the RSA online refresher course?

    To login and complete the refresher you will need the certificate number from your original certificate. If you don't know your certificate number, complete and submit the contact us form below.

  • Back

    How do I record my RSA register?

    All licensees subject to the RSA training requirement will need to maintain an up-to-date RSA training register.

    What must the register include?

    The register must record the following:

    • name of the licensee and all serving staff, or if the licensee is a body corporate, the name of the person responsible for management of the premises
    • a copy of the most recent certificate ONLY
    • the date on which each person first sold, offered for sale or served liquor on the licensed premises

    This register should be readily accessible and available for inspection. See Responsible Service of Alcohol for more information.

  • Back

    Other

    For all other training enquiries, please complete the contact us form below and submit.

  • Back

    Do I need to complete this?

    Do I need to complete new entrant training?
    Applications for the following licences require evidence that you've completed new entrant training:

    • general
    • on-premises
    • packaged liquor
    • late night (general, on-premises and packaged liquor)
    • restaurant and cafe
    • full club
    • restricted club
    • wine and beer producer's
    • renewable limited
    • transfer of an existing licence or permit.

    Who must complete new entrant training?
    The list below identifies who will need to complete new entrant training. If applying as:

    • individuals - all natural persons
    • partnerships - all partners
    • company (body corporate) - at least one director
    • club - at least one committee member
    • association - at least one committee member, and:
      • all persons being appointed as a liquor licence nominee
      • all applicants seeking approval to sublet any part of the licensed premises, or to carry on the business of supplying liquor on the licensed premises.
  • Back

    Where do I complete new entrant training?

    Responsible Service of Alcohol (RSA) and new entrant training are two courses that applicants may be required to complete.

    Licence applicants are required to complete one of the below new entrant training courses. Select the course title link that applies to you:

    1. Achieve Liquor Licence Compliance: Licensee training course provided by Somers Elite Training including Responsible Service of Alcohol if required.
    2. Club Seminar: Course provided by Good Sports - only available for restricted club licence and renewable limited (club) licence applicants.
    3. Licensee Compliance Certificate: Course provided by Franklyn Scholar including a Responsible Service of Alcohol course if required.
    4. Licensees' First Step: Course offered by a number of registered training organisations including a Responsible Service of Alcohol course if required.
    5. Victorian Licensee's Training Course: Course offered by Hospitality Training Australia.
  • Back

    What's included in the new entrant training course?

    Responsible Service of Alcohol (RSA) and New Entrant Training are two courses that applicants may be required to complete.

    Training for licence applicants helps potential licensees to understand their obligations. Applicants must complete mandatory training requirements before a liquor licence is granted. There are two courses that applicants must complete. These are:

    1. New entrant training
    2. Responsible Service of Alcohol (RSA).

    It is the applicant's responsibility to ensure the correct course is completed and to provide evidence of completion with their application.

    New entrant training is a training course developed by the VCGLR to ensure that liquor licence applicants have an adequate knowledge of the liquor law. This includes:

    1. liquor licensing legislation
    2. understanding liquor licence obligations
    3. best practice in managing licensed premises.

    For more information and to apply, see New entrant training.

  • Back

    Other

    For all other training enquiries, please complete the contact us form below and submit.

  • Back

    Where do I complete Responsible Service of Gaming?

    Find a training provider

    For the contact details of Registered Training Organisations that offer an approved Responsible Service of Gaming training course, see Responsible Service of Gaming.

  • Back

    Who needs to complete Responsible Service of Gaming?

    All employees working in gaming machine areas of an approved venue (when open to the public) must complete an approved Responsible Service of Gaming (RSG) training course. The course must be completed within the first six months of starting work. Employees are exempt from this requirement if they have already completed the training within the last three years.

    You need an RSG even if you are also required to hold a gaming industry employee licence. Gaming venue employees must also complete a refresher course every three years.

    See Responsible Service of Gaming.

  • Back

    What's included in Responsible Service of Gaming training?

    The course will depend on the approved training provider. However, it is a requirement that an approved training provider includes information on Codes and Self Exclusion Programs (SEP) in any Responsible Service of Gaming (RSG) course. These provisions should be understood by all gaming industry employees and course participants who successfully complete their approved RSG training.

    In addition, venue operators that have adopted an approved SEP should ensure that their staff training program on Codes and SEPs is reviewed on a periodic basis, with a formal review on an annual basis.

    For more information see Responsible Service of Gaming.

  • Back

    Other

    For all other training enquiries, please complete the contact us form below and submit.

  • Back

    How do I apply for a Proof of Age card?

    Pick up and complete the form

    Complete the 'Application for a Proof of Age card' form. You can pick up a Proof of Age card application form at any approved photo point agency.

    An application form can also be posted to you by filling out the enquiry form below. Note: forms cannot be downloaded or scanned as each form contains a unique barcode.

    Process

    Step 1:
    Fill in the applicant's details section of the form. Take the completed form and your original proof of identity documents (one from Category A and one from Category B) to someone who has known you for a minimum of 12 months and who is listed on the electoral roll. This person must complete and sign the 'Referee's declaration'. Original documents are required for sighting, photocopies are not acceptable. If you have changed your name (through marriage or otherwise) you must also provide documents as evidence. A list of acceptable documents are under How do I apply on the Proof of Age web page.

    Step 2:
    Sign the applicant's declaration in the presence of an authorised person. The authorised person will check the two documents you have provided as proof of identity and then complete and sign the 'Authorised person's declaration'. A list of persons who can witness the applicant's declaration is on the form.

    Step 3:
    Select a photo point agency. Go to the agency to have your photograph taken (some small agencies require you provide your own photo), lodge the application form and pay the fee. Take along your identification documents as the person from the agency is required to check your documents and also sign the form.

  • Back

    What ID do I need to apply for a Proof of Age card?

    Take the completed form and your original proof of identity documents (one from Category A and one from Category B) to someone who has known you for a minimum of 12 months and who is listed on the electoral roll. This person must complete and sign the 'Referee's declaration'.

    Original documents are required for sighting, photocopies are not acceptable. If you have changed your name (either through marriage or otherwise) you must also provide documents as evidence of this change.

    Acceptable documents

    Category A

    • Full birth certificate
    • Passport
    • Naturalisation certificate
    • Immigration papers
    • Citizen papers.

    Category B

    • Driver licence or learner permit
    • Security card
    • Credit card or bank passbook
    • Medicare card
    • Shooters licence
    • Student identification card.

    To apply, see Proof of age.

  • Back

    How much does a Proof of Age card cost?

    Who can apply and how much does it cost?

    Any person who has reached the age of 17 years and 11 months can apply, however you must wait until you are 18 to use it. The application fee is $10.

    Where do I go to apply?

    You can pick up a Proof of Age card application form at any approved photo point agency.

    An application form can also be posted to you by filling out the enquiry form below.

    To apply, see Proof of Age.

  • Back

    How long will it take to receive my Proof of Age card?

    Your Proof of Age card will be sent to you within 20-25 business days.

    For more information, see Proof of Age.

  • Back

    Can I change my address on my Proof of Age card?

    No, you cannot update your address on your card. If you need to update your address, it is recommended you make a new application.

    For the process on a lodging a new application, see Proof of Age.

  • Back

    Other

    For all other Proof of Age enquiries, please complete the contact is form below and submit.

  • Back

    Can I get a Proof of Age form mailed to me?

    To request a form to be sent to you, fill out the contact us form below.

    Note: bulk Proof of Age forms can only be provided to photo point agencies.

  • Back

    Where can I get a Proof of Age application form?

    You can pick up a Proof of Age card application form at any approved photo point agency.

    To request a form to be sent to you, fill out the contact us form below.

  • Back

    Other

    For all other Proof of Age enquiries, please complete the contact us form below and submit.

  • Back

    Can minors work on a licensed premises?

    Minors can be employed by a licensee but cannot be involved in the supply of alcohol on the premises. However, they can assist in the delivery of packaged liquor to a person over 18 years of age, for consumption off the licensed premises. For example, a junior staff member can carry a slab of beer to a customer's car. A minor cannot sell alcohol through a check-out in a licensed supermarket.

    A minor can only be involved in the supply of alcohol if they are part of a training program that has approval from the VCGLR.

    For more information, see Under-18 patrons on licensed premises.

  • Back

    When can minors be in a licensed premises?

    A person under 18 years of age is not permitted on the licensed premises unless there is a condition listed on the licence approved by the VCGLR, or the minor is:

    • with a responsible adult
    • having a meal
    • is a resident, if accommodation is supplied
    • employed by the licensee but not involved in the supply of alcohol
    • completing a training program in hospitality.

    What's a responsible adult?

    A responsible adult is defined as a person who is of or over the age of 18 years and is:

    • the minor's parent, step-parent, guardian, grandparent; or
    • the minor's spouse; or
    • a person who is acting in place of a parent and who could reasonably be expected to exercise responsible supervision of the minor.

    Persons under 18 years are not allowed to drink alcohol on licensed premises, unless they are with a parent or legal guardian AND having a meal.

    For more information, see Under-18 patrons on licensed premises.

  • Back

    Can a minor drink alcohol in a licensed premises?

    Persons under 18 years are not allowed to drink alcohol on licensed premises, unless they are with a parent or legal guardian AND having a meal.

    For more information, see Under-18 patrons on licensed premises.

  • Back

    Is a minor allowed to drink in a private home?

    The supply of alcohol to a minor (a person under the age of 18 years) in a private home without parental consent is prohibited by law.

    How can a person obtain parental consent?
    A person who intends to supply alcohol to a minor in their home should speak to the minor's parent or legal guardian. They need to be confident that permission has been provided. A parent or legal guardian may give verbal or written consent for a person to supply alcohol to their child. If consent is not given and the person supplies alcohol, they will be committing an offence.

    How will this law be enforced?
    The law will be enforced where Victoria Police has evidence that it has been broken. A person who supplies alcohol to a minor without a parent's consent could be subject to the same penalty faced by licensees who supply alcohol to minors in licensed venues - a maximum fine of more than $8,500.

    More information is available in the Supplying alcohol to minors in a private home fact sheet (PDF, 232KB)

  • Back

    Can minors attend events at a licensed premises?

    Liquor licensees and permittees can have minors on that part of their premises or authorised premises when:

    • a mixed-age live music event is being held in accordance with notice given to the VCGLR and prescribed conditions, and
    • liquor is not supplied, consumed or made available on that part of the premises.

    Depending on the type of event, liquor licensees or permittees must submit either a notification or an application form to the VCGLR.

    For more information, see Hosting underage gigs.

  • Back

    Other

    For all other legal rights and responsibilities enquiries, please complete the contact us form below and submit.

  • Back

    Can licensees refuse entry or bar a person?

    Every licensee is able to refuse entry to, bar a person from, or ask any person to leave their licensed premises. In exercising this right, licensees should be mindful of equal opportunity and anti-discrimination principles. No special laws or forms are required to do this.

    However, if a patron continues to be a problem, licensees may wish to carry out a more formal option of barring them from the premises.

    For information on banning or barring, see Barring problem customers.

  • Back

    How are barring orders implemented?

    Licensees, responsible persons (those in management or control of a licensed premises) and police have the power to issue a barring order that is enforceable by police. Once a person is served with a barring order, they must leave the licensed premises and its vicinity (within 20 metres), and cannot return until the barring order expires. If a person does not comply, police may issue them with an on-the-spot fine or formally charge them with an offence. An authorised barring order form must be used for this purpose. Barring order booklets (containing 25 carbon copy forms) are available for licensees to order by filling out the enquiry form below. Licensees should include their licence number when ordering a barring order booklet.

    To issue a barring order, you must know the name of the person, and if possible, their address and date of birth. You must also maintain a record of the people you have barred under this process.

    Maximum barring periods of one month for the first offence, three months for the second offence and six months for the third and subsequent offences apply under this process.

    For more information, see Barring problem customers.

  • Back

    How is someone banned from a premises?

    Banning a person through liquor accord

    Members of a liquor accord may agree to ban a troublesome patron from licensed premises of the participating accord licensees.

    In deciding to ban a patron from venues, licensees should:

    • ensure that the process is fair and transparent
    • in determining the period of the ban, licensees should consider the severity of the incident, and
    • suggest banning periods that have reasonable time limits.

    Under the terms of a liquor accord, accord members may disclose basic information only among other accord members about the banned patron (e.g. person's name and the period of the ban) for communication and implementation.

  • Back

    What are the guidelines for promoting alcohol?

    The VCGLR has the power to ban inappropriate advertising or promotions. The VCGLR may also seek to vary, suspend or cancel a liquor licence. In utilising these powers, the VCGLR will take into account whether the promotion is likely to encourage irresponsible consumption of alcohol or is otherwise not in the public interest.

    The following 16 principles provide licensees with a quick reference guide for responsible advertising and promotion of liquor. They can be found in the table on the Responsible alcohol advertising and promotions page.

    For more information, download the Guidelines for responsible liquor advertising and promotions (PDF 767 KB).

  • Back

    What are examples of unacceptable practice?

    The following examples to illustrate the types of activities likely to attract a ban by the Commission.

    Examples of unacceptable practice

    • Drinking games, competitions, dares or challenges that involve rapid drinking.
    • Promotions that encourage or reward the purchase of, or drinking of, large amounts of liquor in a single session or transaction.
    • Serving liquor in a yard glass for skolling. Pouring liquor straight into patrons' mouths (e.g. pouring liquor directly from a bottle or shooting liquor from a water pistol).
    • Advertising or promotion of events that focus mainly on the excessive consumption of liquor (binge-drinking as part of end of sporting season celebrations such as 'Mad Monday', or end of school year celebrations such as 'Schoolies Week' or 'after parties').
    • Promotions involving extreme discounts (e.g. $1 shots of spirits) or excessive periods of free drinks (e.g. $50 entry and free drinks all night).
    • Advertising that focuses exclusively on free alcohol where there are other activities to promote.
    • Advertising or promotions that explicitly focus on the 'all you can drink' element of the event by using terminology such as 'drink till you get smashed' or 'drink your money's worth'.

    For more information, download the Guidelines for responsible liquor advertising and promotions (PDF 767 KB).

  • Back

    What are banned promotions?

    The way alcohol is promoted and sold influences patrons, the way they consume alcohol and how they behave. Some drink promotions can encourage the excessive and irresponsible consumption of alcohol, which in turn:

    • contributes to anti-social behaviour
    • alcohol-related violence and disorder, and
    • adverse health effects.

    When advertising and promoting events through websites and social media channels, like Facebook and Twitter, licensees must be aware that the responsible liquor advertising and promotions guidelines set out by the VCGLR. This includes advertisements and promotions created by promoters for licensees and any comments made by third parties.

    The VCGLR has the power to ban advertisements or promotions that are deemed inappropriate and may also seek to vary, suspend or cancel a licence that is found to be encouraging the irresponsible consumption of alcohol.

    Venues who do not comply with a banning notice are committing a criminal offence and can face penalties over $17,000.

    Download the list of Promotions banned by the VCGLR (PDF, 881KB).

  • Back

    Other

    For all other alcohol promotion enquiries, please complete the contact us form below and submit.

  • Back

    I want to make a noise complaint

    The VCGLR has powers to investigate complaints relating to noise and other amenity issues. Please note: in relation to these complaints, you will be required to provide your name, residential address and contact details for the complaint to be actioned by the VCGLR. More information about noise complaints is on the Amenity fact sheet (PDF, 220KB).

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a noise complaint, read the Amenity fact sheet and complete the contact us form below.

  • Back

    Complaint about underage drinking

    The legal drinking age in Victoria is 18 years of age. It is an offence for any person to supply alcohol to a person under 18 years of age. In many instances, it is also an offence for a minor to be on licensed premises or to purchase, receive or consume alcohol. The VCGLR has powers to investigate complaints relating to minors on licensed premises or the supply of alcohol to minors. For more information see Underage patrons on licensed premises.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about being refused entry

    Every licensee is able to refuse entry to any person as long as the reason is not discriminatory. The licensee also has the right to ask any person to leave their licensed premises. For more information see Barring problem customers. The VCGLR does not accept complaints relating to refusal of entry to a venue based on discriminatory reasons. These types of complaints should be directed to the Victorian Equal Opportunity & Human Rights Commission.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about the responsible service of alcohol

    The Responsible Service of Alcohol (RSA) certification is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences. For more information, see Responsible Service of Alcohol.

    The VCGLR has powers to investigate complaints relating to the responsible service of alcohol on licensed premises.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about advertising and promotions

    The VCGLR has the power to investigate complaints and ban inappropriate advertising or promotions. Such action may also result in the VCGLR seeking to vary, suspend or cancel a liquor licence. In using these powers, the VCGLR will take into account whether the promotion is likely to encourage irresponsible consumption of alcohol or is otherwise not in the public interest. For an up-to-date list of banned promotions, see Promotions banned by VCGLR.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Other

    For all other complaint enquiries, please complete the form below and submit.

  • Back

    Complaint about gaming and wagering

    The VCGLR oversees the regulatory framework for gambling activities in Victoria, including gaming, wagering, lotteries and community-based lottery activities. We work closely with industry and the community to encourage responsible industry development supported by a range of regulatory controls and harm-minimisation approaches. For more information, see Raffles, Public lotteries or Bingo.

    We do not investigate matters which fall outside the legislation. These should be directed to Consumer Affairs Victoria.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about trade promotion lotteries (competitions)

    A trade promotion lottery is a lottery designed to promote a trade or business and includes any scheme that gives away prizes by any means that include an element of chance at any stage. Even if partially skills-based, the scheme will still have to be conducted in accordance with the regulations. For a full list of the conditions that currently apply to trade promotion lotteries see Trade promotion lotteries.

    We do not investigate matters which fall outside the legislation. These should be directed to Consumer Affairs Victoria.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about raffles, lotteries and bingo

    An organisation hosting a raffle, fundraising event or bingo game must be registered and declared as a community or charitable organisation with the VCGLR. The organisation, in most cases, must also apply for a permit to conduct the event. For the list or organisations, see List of Declared Community and Charitable Organisations. Some helpful information can also be found on the following pages:

    We do not investigate matters which fall outside the legislation. These should be directed to Consumer Affairs Victoria.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Complaint about responsible gambling

    It is a condition of licence holders in the gambling industry to have a VCGLR approved Responsible Gambling Code of Conduct. These Codes of Conduct increase awareness about gambling products and the importance of gambling responsibly. The VCGLR has the power to investigate complaints concerning these Codes of Conduct (see Responsible Gambling Code of Conduct to view information on these codes). More information can also be found on the Victorian Responsible Gambling Foundation website.

    We do not investigate matters which fall outside the legislation. These should be directed to Consumer Affairs Victoria.

    Before submitting a complaint to us, please ensure you are clear on your requirements. To make a complaint, read and complete our complaints form.

  • Back

    Other

    For all other enquiries about gaming venue or gambling product complaints, please complete the contact us form below and submit.

  • Back

    Complaint about VCGLR staff

    Complaints about the VCGLR can relate to how staff conduct themselves as representatives of the VCGLR.
    Complaints about staff conduct can be made in writing by using our enquiry form below.

  • Back

    Complaint about the outcome of an application

    Complaints about the outcome of your application can be made in writing by using our enquiry form below.

  • Back

    Complaint about VCGLR policies or procedures

    Complaints about how the VCGLR implements policies, procedures and processes can be made in writing by using our enquiry form below.

  • Back

    Other

    For all other enquiries regarding complaints about the VCGLR, please complete the contact us form below and submit.

  • Back

    I can't find what I'm looking for

    Can't find what you're looking for?
    You can try and use the help bar located in the main menu to search by keyword or topic.

    Have an idea or comment on how we can improve our website?
    Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    The information is hard to read or understand

    Can't find what you're looking for?
    You can try and use the help bar located in the main menu to search by keyword or topic.

    Have an idea or comment on how we can improve our website?
    Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    The page is missing key information

    Can't find what you're looking for?
    You can try and use the help bar located in the main menu to search by keyword or topic.

    Have an idea or comment on how we can improve our website?
    Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    The information is outdated

    Can't find what you're looking for?
    You can try and use the help bar located in the main menu to search by keyword or topic.

    Have an idea or comment on how we can improve our website?
    Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    I can't find your contact details

    Can't find our contact details?
    They are listed on the top and bottom of each page. Simply click the link Contact us. Our contact details are on the second tab on this page.

    Have an idea or comment on how we can improve our website?
    Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    Other

    For all other website enquiries, please complete the form below and submit.

  • Back

    Website doesn't display properly on my mobile device

    Are you experiencing a problem with our website? Use the form below to send us your comments or report any problems you experienced navigating our site on your mobile device. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    The website loads slowly

    Are you experiencing a problem with our website? Use the contact us form below to send us your comments or report any problems you experienced with loading times. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    I have suggestions for improvement

    Have an idea or comment on how we can improve our website? Use the form below to send us your comments or report any problems you experienced finding information. We read all feedback carefully, but please note that we cannot respond to all the comments you submit. Thank you for taking the time to submit your feedback.

  • Back

    Other

    For all other website enquiries, please complete the contact us form below and submit.

Contact us form

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx ppt pptx xls xlsx.
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
Phone: 1300 182 457
Physical address: 49 Elizabeth Street, Richmond, Victoria 3121
Hours (both in person and phone inquiries): 9:00am - 5:00pm weekdays, excluding public holidays
Postal address: GPO 1988, Melbourne, Victoria 3001
Make planning your visit easy: View the transport journey planning information for trains, buses, and trams.

We value your feedback.

To make a compliment, complaint or suggestion about our website, please .