Online or telephone betting operators providing interactive wagering and betting services to Victorian residents must comply with strict requirements regarding betting account deposit limits, restrictions on direct marketing and a ban on inducements for consumers to continue betting.
The Victorian Government, working jointly with states and territories and the Australian Government, has developed the National Consumer Protection Framework for Online Wagering in Australia (the NCPF) to reduce the harm from online wagering by providing nationally consistent minimum protections for people using legal online wagering service providers in Australia.
The NCPF has been implemented in Victoria by a Ministerial direction issued under section 4.8A.2 of the Gambling Regulation Act 2003.
Under the direction, new provisions came into effect in Victoria on 26 May 2019. These provisions relate to inducements, direct marketing, account deposit limits and account closures.
Further provisions on activity statements, account history, gambling messages and staff training will come into effect from 26 May 2020.
Under the requirements which came into effect on 26 May 2019 in providing services to Victorian residents betting operators
The full Harm Minimisation Directive can be accessed here (PDF, 518.49 KB)(PDF, 518.49 KB).
Further measures will come into effect on 26 May 2020. In summary, from this date betting operators will be required to:
Under the Gambling Regulation Act 2003, a wagering service provider must comply with a harm minimisation directive that applies to them. Failing to comply may attract a penalty of up to 60 penalty units ($9,671.40).
Victorian residents who believe the new rules have not been complied with should contact the relevant wagering service provider or lodge a complaint online through the VCGLR.