Completing an approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises.
Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.
Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program.
They will then need to complete the approved RSA online refresher course every three years.
The RSA program covers a range of topics including:
Please check out our Advanced RSA page for more information about the Advanced RSA training course.
The obligation for a licensee to maintain a RSA register is no longer mandatory. Licensees can continue to voluntarily use the registers if they wish.
A licensee must still provide relevant RSA training information to VCGLR inspectors upon request. Information that may be requested includes:
If a licensee holds any other licence containing a specific condition requiring it to keep an RSA register, the licensee is only required to hold a copy of the most recent RSA certificate or evidence of an approved RSA program completion issued to any staff member involved in the sale and service of liquor.
Individuals wishing to find a local registered training provider that can deliver the face-to-face RSA program should download the RSA training providers (XLS, 159.5 KB) and contact a local training organisation.
Please check out our RSA frequently asked questions page for information about RSA requirements and interstate certificates.