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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Melbourne Casino

Other related content
GamblingCrownMelbourne

The Melbourne Casino Operator (Crown) is regulated by a range of state and federal government regulators and law enforcement agencies. Our role is to regulate gambling and liquor licensees to minimise harm and ensure Victorians and visitors enjoy safe and responsible gambling and liquor environments.  

We monitor, investigate, audit and enforce compliance with the current laws and legislation within our remit including:

  • Gambling Regulation Act 2003
  • Casino Control Act 1991
  • Casino (Management Agreement) Act 1993
  • Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014
  • Gambling Regulations 2015
  • Gambling Regulation (Premium Customer) Regulations 2011
  • Casino Control (Fees) Regulations 2015
  • Liquor Control Reform Act 1998

In addition, a Casino Agreement exists between the VCGLR and Crown which details Crowns licence conditions. See: Casino Agreement and Licence 

What we regulate and monitor

Under the Casino Control Act 1991 Crown is required to ensure that an approved system of internal controls is implemented. We monitor Crown’s implementation of these systems and controls through an active audit program and take any failure to implement these seriously. Where Crown has failed to implement these controls, we have taken disciplinary action and issued fines.

Casino associates and employees 

Under the Casino Control Act 1991, we license the casino, approve its associates and license certain employees with functions related to gambling.

An associate is a person who does or will: hold relevant financial interest, be entitled to exercise relevant power, or be able to exercise significant influence over the management or operation of the casino.

Since 2013, we have assessed and approved nine new associated individuals and 3724 casino special employees. For a full list of current approved associates, see: Crown Melbourne Limited Associates 

Junket operators 

A junket operator is an individual or organisation that promotes and introduces a person or group of people to play at a casino. Junket operators receive a commission based on the turnover of play in the casino.

A junket operator’s interaction with Crown is regulated by the relevant approved system of internal controls that Crown is required to implement under section 121 of the Casino Control Act 1991.

We can direct Crown to cease relationships with a junket operator to ensure that the casino remains free from criminal influence.

Money laundering

While we regulate Crown’s implementation of internal standards and controls to ensure the management and operation of the casino remains free from criminal influence, allegations of money laundering and terrorism financing is a matter for regulators and law enforcement agencies such as AUSTRAC and the Federal Police.

Under the Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006, Crown is generally obligated to:

  • develop and maintain an AML/CTF program
  • identify and verify customer identity where the services (e.g. accepting bets, paying winnings, exchanging money for chips) involves AUD10,000 or more
  • report to AUSTRAC regarding suspicious matters, cash transactions of AUD10,000 or more and international funds transfer instructions (reports in respect of international funds transfers mainly relate to casinos).

What we do not regulate

We work collaboratively and proactively with other regulators and law enforcement agencies including AUSTRAC and Victoria Police. Criminal matters are dealt with by the Police. 

If we become aware of issues that fall outside of our remit, such as money laundering and criminal activity, we have systems in place to ensure that these matters are referred to the relevant agency in a timely matter.

How we regulate and monitor Crown

We conduct a wide range of day to day and periodic activities as part of the ongoing regulation and monitoring of Crown. These include:

  • a dedicated team that operate from within Crown seven days a week, including a senior duty inspector on call 24 hours a day
  • a dedicated audit and investigations team that regularly review and assess Crown’s licence obligations, including assessment of submissions made by Crown in response to recommendations or directions from the regulator
  • a dedicated team of specialists to undertake a comprehensive and thorough review of Crown’s operations every five years
  • joint operations in collaboration with Victoria Police (State Liquor Unit) conducted quarterly. The focus of these operations is to monitor compliance in relation to intoxicated patrons, drunks, minors and allowing intoxicated patrons to gamble
  • special operations teams operating throughout the casino complex during high-harm and high-risk times such as major sporting events like the AFL Grand Final.

Audits 

Since 2013, over 1500 audits of casino operations have been completed as part of our compliance program.

The audits ensure gaming machines are correctly installed and function properly on approved software, that casino employees are strictly complying with all relevant requirements and that the integrity of games played in the casino is maintained.

We’ve also conducted regular bi-monthly, monthly and yearly audits on the payment of gambling taxes.

Review of the Casino Operator and Licence

As part of our ongoing regulatory oversight of Crown, we are required to undertake a review of the casino operator every five years. Each review includes recommendations that Crown is required to implement. We then monitor and assess Crown's implementation of these recommendations.

Reviews examine whether:

  • Crown is a suitable person to continue to hold the casino licence
  • Crown is complying with the Casino Control Act 1991, the Casino (Management Agreement) Act 1993, the Gambling Regulation Act 2003 and the regulations made under those Acts
  • Crown is complying with the transaction documents or other agreements between Crown Melbourne Ltd and the State that impose obligations on Crown Melbourne Ltd in relation to gaming, and
  • It is in the public interest, having regard to the creation and maintenance of public confidence and trust in the credibility, integrity and stability of casino operations, for the casino operator to continue to hold a licence. 

Our Sixth Review of the Casino Operator and Licence (Sixth Casino Review) thoroughly examined the operations of Crown and made 20 recommendations that Crown is required to report back to the Commission in accordance with set due dates. To date, Crown has made submissions for each of the due recommendations to the Commission by the required due dates.

For details of the review and recommendations, see: Sixth Review of the Casino Operator and Licence June 2018

Previous casino reviews 

Review of social and economic impact report - October 2009

Investigations and enforcement action

We investigate matters relating to Crown under relevant Acts, including the Liquor Control Reform Act 1988, the Gambling Regulation Act 2003 and the Casino Control Act 1991

Enforcement Actions 

The VCGLR’s enforcement tools are written warnings, directions, infringement notices, criminal prosecution and formal disciplinary action. The use of these options is dependent on the type and circumstances of the alleged breach and is implemented in accordance with our regulatory approach.

Enforcement actions against Crown are published in via our website, see:

Media releases

Annual Reports 

Sixth Review of the Casino Operator and Licence

What we can invesigate 

More information about matters that we can investigate under relevant Acts, including the Liquor Control Reform Act 1988, the Gambling Regulation Act 2003 and the Casino Control Act 1991, are outlined on our website, as well as matters that fall outside our jurisdiction, see: Complaints

Current investigations 

We have several investigations currently underway relating to Crown.

Media reports – junket operators and money laundering

We are re-examining issues relating to Crown and junket operators that have been reported in the media in recent months. The issues are complex and we are undertaking a detailed and thorough review. 

For more information, see: media releases

China

We are investigating the detention, prosecution and imprisonment of 19 employees in China and are currently assessing the information raised in recent media reports to determine if regulatory action is appropriate in the circumstances.

For more information, see: Annual Report 2018-19

Probity investigation into Melco purchase of Crown

We have commenced a detailed probity assessment and investigation into the suitability of Melco and its associates to become associates of the Victorian casino operator.

There is no time limit set out in the Act for the Commission to undertake its inquiries.

For more information, see: media releases

Page last modified 
23 October 2019