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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
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Gaming venues: unclaimed winnings now due

A row of Electronic Gaming Machines, each with a chair in front of it

Venue operators must submit all unclaimed winnings to the State Revenue Office (SRO) by 31 May.

The amount submitted must include all unclaimed winnings that were awarded between 1 March 2017 and 29 February 2018 from the playing of a gaming machine, irrespective of the dollar amount.

In determining the amount payable to the SRO, venue operators are required to submit unclaimed winnings in any form including:

  • a cheque
  • ticket or other instrument authorising the payment of winnings from a gaming machine
  • accumulated credits
  • any coins left in the coin tray of a gaming machine.

Venue operators may deduct out of unclaimed winnings the expenses reasonably incurred in searching for the persons entitled to the winnings.

The SRO has provided separate guidance to venues on the process that must be followed for each venue to remit the unclaimed monies. For more information please visit the SRO website.

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is responsible for assessing the amounts remitted to the SRO and has commenced operational audits to determine the accuracy and completeness of these amounts. Details of the VCGLR approved Accounting and Auditing Requirements for venue operators are published within the VCGLR Venue Manual.

Should you require any further information, please contact the VCGLR.

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Article last modified 
1 May 2019