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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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Online and telephone gambling restrictions start from 26 May 2019

Other related content
Gambling
Telephone betting

From 26 May 2019, online or telephone betting operators providing interactive wagering and betting services to Victorian residents must comply with strict new requirements regarding betting account deposit limits, restrictions on direct marketing and a ban on inducements for consumers to continue betting.

The measures have been introduced by the Victorian Government following an agreement between state and federal governments to commit to the National Consumer Protection Framework for Online Wagering.

Summary of measures coming into effect from 26 May 2019

Under the new requirements, betting operators:

  • must not offer credit, vouchers or other rewards to an account holder as an incentive to refer another person (such as family and friends) to open a betting account;
  • must not offer complimentary or free bets unless the winnings received from that bet can be withdrawn by the account holder (i.e. the winnings cannot be subject to a requirement that the account holder continue to bet with those winnings);
  • must not send direct marketing to consumers without their express consent (opt-in), ensure that there is an easily accessible and usable process for customers to unsubscribe (opt-out), not send direct marketing to customers who have unsubscribed and not provide any credits, vouchers or rewards to customers to encourage them to opt in;
  • must ensure that all customers opening a new account either set a limit on the amount of money that can be deposited into their betting account (deposit limit) or opt out of setting a limit;
  • must ensure that (from 26 May 2020) all existing customers either have set a deposit limit or have opted out;
  • must provide consumers with simple and easy-to-use tools, with clearly explained and prominently displayed processes, to allow them to set deposit limits;
  • must not allow a person to deposit money into a betting account which would breach a deposit limit they have set; and
  • must ensure customers can simply and easily close a betting account if they choose to do so and must not offer any credit or other reward to encourage customers to keep a betting account open.

The above is a summary of the measures coming into effect on 26 May 2019. The full Harm Minimisation Directive can be accessed here (PDF, 518.49 KB).

Measures coming into effect from 26 May 2020

Under the new requirements, some measures will come into effect on 26 May 2020. In summary, betting operators will be required to:

  • provide account holders with betting activity statements annually at no cost;
  • provide persons with betting account history information on demand at no cost
  • display approved responsible gambling messages on account websites, internet applications, direct marketing material and advertising
  • ensure that all relevant staff involved in the provision of wagering services complete responsible service of interactive wagering and betting training (and refresher training).

Under the Gambling Regulation Act 2003, a wagering service provider must comply with a harm minimisation directive that applies to them. Failing to comply may attract a penalty of up to 60 penalty units ($9,671.40).

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) will monitor wagering service providers providing interactive wagering and betting services to Victorian residents to ensure compliance in accordance with the VCGLR’s Regulatory Approach.

Victorian residents who believe the new rules have not been complied with should contact the relevant wagering service provider or lodge a complaint online through the VCGLR

 

 

 

Article last modified 
23 August 2019