IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. For more information, see: COVID-19 information for licensees
Licensed premises can potentially be a cause for a number of complaints from surrounding residents. By putting preventative measures in place, licensees can maintain a positive relationship with their neighbours and local residents.
Neighbours can become irritated by:
If Victoria Police becomes involved in disputes between neighbours and licensees, it may result in substantial fines, a reduction in licensed trading hours or suspension or cancellation of a licence.
Getting along with neighbours is vital for licensees as heavy penalties apply to those who ignore a neighbour’s reasonable request. The following tips can be used to take appropriate action and avoid escalating complaints.
Below are some tips to help prevent problems:
If you have a complaint about noise levels or the behaviour of patrons leaving a licensed premises, contact the manager or licence holder and let them know your concerns. They should be willing to listen and take reasonable steps to address the problem.
Should the issue be more serious and involve a breach of the law, such as underage drinking or public drunkenness, then you should contact Victoria Police who will investigate your concerns.